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insurance policies available

At RealCom Abroad we want you to stay worry-free throughout your travels. We offer a variety of insurance policies.

Standard Cell Phones and USB Internet Modems

For a one-time 25 € fee, policy covers stolen, broken, and damaged standard cell phones and USB internet modems.

Insurance Conditions: In case of theft/break/damage the insurance will cover the full replacement on the first claim. In the event of any additional claims, customer will be charged a fee of 40 €. In case of theft, no replacement phone will be issued until a copy of a police report documenting the incident has been provided to RealCom Abroad including RealCom Abroad phone number, IMEI number, and device type (e.g. phone number 608141415, IMEI 359754211917825 , device Nokia 2730 Classic). In the case of a reported theft, the IMEI number will be used to block phone service on the cell phone in question so as to render it unusable from that point on. If a claim has never been made, customers holding the optional insurance coverage may return damaged or defective phones upon termination of the contract at no extra cost.

IMPORTANT: Insurance does not cover lost devices or fraudulent account usage. Customers will be charged the amount indicated on the “Item Delivery Form” for lost devices.

Smartphones and Tablets

iPhone 3 and 4: For a one-time 75 € fee, policy covers broken and damaged devices.

BlackBerry and other smarthphones: For a one-time 50 € fee, policy covers broken and damaged devices.

Insurance Conditions: In case of break/damage the insurance will cover the full replacement on the first claim. In the event of any additional claims, customer will be subject to a deductible fee of 100 € (iPhones) and 75€ (BlackBerry and other smartphones). If a claim has never been made, customers holding the optional insurance coverage may return damaged or defective phones upon termination of the contract at no extra cost.

IMPORTANT: Insurance does not cover lost/stolen devices or fraudulent account usage. Customers will be charged the amount indicated on the “Item Delivery Form” for lost/stolen devices.

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