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Is there a deadline to place an order?

We highly recommend that you complete your online registration at least one week before the departure date to ensure your order will be available for you upon your arrival. It is never too late to place an order with us. If you decide to register for a product(s) after you have arrived, please complete the online registration and we will ship your order to your designated destination

How can I place an order?

The only way to order a product is online. Once you have completed your registration and paid the deposit fee, your order will be processed and shipped to your desired destination with a copy of your contract.

Why do you need my Personal Information?

RealCom Abroad provides our customers credit with Movistar España, a multi-national telephone company. For liability reasons, RealCom Abroad is required to create a binding contract between ourselves and our customers. Our website is fully protected and our security policy guarantees that any information you provide will be secure and never be shared. Unfortunately, our system will not allow you to complete your registration process without this information. While we would be appreciative of your business, we understand your reluctance to provide this information and unfortunately do not have an alternative.

Is there a minimum contract duration?

We do not require minimum contract durations for our standard cell phone rentals.

However, with iPhones, BlackBerrys, USB Internet Modems, and Data SIM Cards, minimum contract lengths are required. See our rates for more details.

I received an e-mail requesting a Credit Card Authorization Form, what does this mean?

If the credit card used during registration is not under the name of the person who is going to be using the phone and/or services abroad, the credit card holder will have to complete a Credit Card Authorization Form. Customers will receive an e-mail from RealCom Abroad with instructions on how to complete the form. 

*For security reasons, RealCom Abroad only shares account information with contract holders

Why am I being charged a deposit fee?

RealCom Abroad requires a deposit as a guarantee of payment for customers to establish or maintain service. By providing us a deposit, you grant us a security interest for all current or future amounts owed to us. All deposits will be refunded in full upon the return of the ordered products in good working condition and after the last invoice is paid.

I received an e-mail requesting a Credit Card Authorization Form, what does this mean?

If the credit card used during registration is not under the name of the person who is going to be using the phone and/or services abroad, the credit card holder will have to complete a Credit Card Authorization Form. Customers will receive an e-mail from RealCom Abroad with instructions on how to complete the form. 

*For security reasons, RealCom Abroad only shares account information with contract holders

Is there a deadline to place an order?

We highly recommend that you complete your online registration at least one week before the departure date to ensure your order will be available for you upon your arrival. It is never too late to place an order with us. If you decide to register for a product(s) after you have arrived, please complete the online registration and we will ship your order to your designated destination

Is there a deadline to place an order?

We highly recommend that you complete your online registration at least one week before the departure date to ensure your order will be available for you upon your arrival. It is never too late to place an order with us. If you decide to register for a product(s) after you have arrived, please complete the online registration and we will ship your order to your designated destination

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