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parent's guide

How do I call my child from the US?
  • Dial 011+34+RealCom Abroad Phone number.
How do I access my child´s billing information?
  1. Access your child´s “My Account”
  2. Select “My Invoices”
  3. Detailed information about your child´s phone usage will be posted between the 1st and the 5th of every month

*For security reasons, RealCom Abroad only shares account information with contract holders.

What is the billing cycle?

A billing cycle is the period of time for which you will be charged for the use of services. RealCom Abroad´s billing cycle starts on the 18th of every month and ends on the 17th of the following month.

For example, a billing cycle starts October 18th and ends November 17th

Your invoice will be posted in your account between the 1st and 5th of the following month and your credit card provided will automatically be charged by the amount due.

For example, for the billing period of October 18th to November 17th, invoices will be posted between December 1st and 5th

*On the 18th of every month, your account will be reset to your established spending limit

What type of plans do you offer?

We offer a flat rental rate and a pay-as-you go service for text messages, phone calls and data plans. You will be billed solely for the monthly rental fee and your usage of services.

Please see our rates for detailed information.

My child cannot send text messages or receive phone calls.

Potential reasons:

  • Outstanding Balance: An outstanding balance may result in temporary suspension of services until the amount is paid. Log-in to your child´s “My Account” and check “My Invoices.” Once any outstanding balances have been paid, the service will be re-established.
  • Reached limit: If your child have reached the spending limit established, your child´s service will be temporarily suspended until the next billing cycle begins. You can restore your child´s service by requesting a “Clear My Balance” and paying the amount indicated.

If you would like to clear your child´s balance:

  1. Access your child´s “My Account”
  2. Click “My Balance” tab
  3. Click “Clear My Balance” icon
  4. You will receive a notification containing the accumulated balance up to that moment
  5. Pay the accumulated balance
  6. Once your child´s balance is paid, their pre-established spending balance will be reinstated and their service will resume

*For security reasons, RealCom Abroad only shares account information with contract holders.

Why don't I see any usage details on my child’s account?

You will be able to see usage details on your child´s account after the first invoice has been posted in your child´s account. This will occur between the 1st and 5th of the month following the previous billing cycle

For example, for the billing period of October 18th to November 17th, invoices will be posted between December 1st and 5th

When will I receive my Deposit Fee?

After all outstanding bills have been paid; you will receive your deposit within 30 days of your final invoice. The deposit amount will be automatically credited to the credit card provided during the initial registration process.

*Please check your “My Invoices” section of your “My Account” for the approximate reimbursement date of your deposit fee.

How can I change my child´s spending limit?

Instructions to increase your child´s spending limit:

  1. Access your child´s “My Account”
  2. Click “Current Limit” under the “Wireless Package” tab
  3. Select the new amount desired, click change
  4. You will receive a notification indicating your request is processing and a notification upon completion of your request
  5. The change will take effect at the beginning of the next billing cycle (18th of each month). No change will be made to the current billing cycle.

*For security reasons, RealCom Abroad only shares account information with contract holders.

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