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optional insurance

The customer shall have the option of purchasing an additional insurance coverage. In case of theft(Standard Cell Phone, USB Internet Modem) or damage the insurance will cover the full replacement on the first claim. In the event of any additional claims, customer will be charged a deductible indicated on the insurance rates. In case of theft, no replacement phone will be issued until a copy of a police report documenting the incident has been provided to RealCom Abroad including IMEI number, model and phone number. In the case of a reported theft, the IMEI number will be used to block phone service on the cell phone in question so as to render it unusable from that point on. In addition, customers holding the optional insurance coverage may return damaged or defective phones upon termination of the contract at no extra cost.

IMPORTANT: Insurance does not cover lost phones. If you lose your phone you will assume the costs of replacing the SIM Card and the device itself. Theft of smartphones is not cover under the insurance policy.

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