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broken/damage without insurancealert Available only for Standard cell phones and Internet USB modems.

1

Contact RealCom Abroad immediately. Any usage of service until product has been reported stolen is the responsibility of the contract holder. To ensure receipt of stolen report, please utilize the contact information below (for security purposes, personal e-mail will not be accepted). Please provide alternative phone number if available.

  • Phone 24/7: 686-46-73-25 (686-GO-REAL)
  • My Account: Enter “My Account,” Click “My Mail,” Select “Lost/Stolen/Broken Department”
2

File a police report at your local police department, include product model, IMEI number, and local phone number provided by RealCom Abroad (can be found in “My Account” under “My Wireless Package.”) Send report to RealCom Abroad customer service.

3

RealCom Abroad will replace your product within two business days at no extra cost for the first claim. Any subsequent claims will be charged according to your contract conditions.

 

Please note: In order to process your replacement, your account must be cleared of any pending balances.


broken/damage without insurance

1

Contact RealCom Abroad immediately. Any usage of service until product has been reported stolen is the responsibility of the contract holder. To ensure receipt of stolen report, please utilize the contact information below (for security purposes, personal e-mail will not be accepted). Please provide alternative phone number if available.

  • Phone 24/7: 686-46-73-25 (686-GO-REAL)
  • My Account: Enter “My Account,” Click “My Mail,” Select “Lost/Stolen/Broken Department”
2

File a police report at your local police department, include product model, IMEI number, and local phone number provided by RealCom Abroad (can be found in “My Account” under “My Wireless Package.”) Send report to RealCom Abroad customer service.

3

Your account will be charged for the amount indicated on your “Item Delivery Form.” RealCom Abroad will replace your product within two business days.

 

Please note: In order to process your replacement, your account must be cleared of any pending balances.


lost

Unfortunately, lost products are not covered under any insurance policy. In the event you have lost your product, please follow these steps:

1

Contact RealCom Abroad immediately. Any usage of service until product has been reported lost is the responsibility of the contract holder.

2

To ensure receipt of lost report, please utilize the contact information below (for security purposes, personal e-mail will not be accepted). Please provide alternative phone number if available.

  • Phone 24/7: 686-46-73-25 (686-GO-REAL)
  • My Account: Enter “My Account,” Click “My Mail,” Select “Lost/Stolen/Broken Department”
3

File a police report at your local police department, include product model, IMEI number, and local phone number provided by RealCom Abroad (can be found in “My Account” under “My Wireless Package.”) Send report to RealCom Abroad customer service.

4

Your account will be charged for the amount indicated on your “Item Delivery Form.”

5

RealCom Abroad will replace your product within two business days.

 

Please note: In order to process your replacement, your account must be cleared of any pending balances.


broken/damage with insurance

1

Contact RealCom Abroad at your earliest convenience. To ensure receipt of damage product report, please utilize the contact information below (for security purposes, personal e-mail will not be accepted). Please provide alternative phone number if available.

  • Phone 24/7: 686-46-73-25 (686-GO-REAL)
  • My Account: Enter “My Account,” Click “My Mail,” Select “Lost/Stolen/Broken Department”
2

RealCom Abroad will replace your product within two business days at no extra cost for the first claim. Any subsequent claims will be charged according to your contract conditions.

 

Please note: In order to process your replacement, your account must be cleared of any pending balances.


broken/damage without insurance

1

Contact RealCom Abroad at your earliest convenience. To ensure receipt of damage product report, please utilize the contact information below (for security purposes, personal e-mail will not be accepted). Please provide alternative phone number if available.

  • Phone 24/7: 686-46-73-25 (686-GO-REAL)
  • My Account: Enter “My Account,” Click “My Mail,” Select “Lost/Stolen/Broken Department”
2

Your account will be charged for the amount indicated on your “Item Delivery Form.”

3

RealCom Abroad will replace your product within two business days.

 

Please note: In order to process your replacement, your account must be cleared of any pending balances.

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